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Reiki Reality Privacy Policy in accordance with UK GDPR

Reiki Reality is part of the business group Reality Living Ltd and is committed to protecting your privacy. By supplying your details to Reiki Reality in your Consent Form for a Reiki Treatment with Rebecca Read, you consent to Reiki Reality collecting and processing your information for the purpose of the Reiki Treatment we provide in accordance with UK GDPR.

Our Privacy Policy explains:

  • What information we collect, and why we collect it;

  • How we use that information;

  • How we protect that information;

  • How you can control your information, including accessing, updating and deleting what we store;

  • How we share information collected.

 

Acceptance

Reiki Reality adheres to ‘UK GDPR’ following the ‘The Data Protection, Privacy and Electronic Communications (Amendments etc) (EU Exit) Regulations 2019’ post-Brexit leaving of the EU. The ICO will remain the independent supervisory body regarding the UK’s data protection legislation.

We collect and record basic personal information (e.g., name, e-mail address, mailing address, phone number, next of kin, emergency contact info - in the event of an emergency medical situation) which you voluntarily provide through your Consent Form and through the electronic mail you send to us, or through other means of communication between you and us.

We only collect personal information of a more sensitive nature (EG medical history and medicine) where it is appropriate or necessary and at the client’s discretion for the purpose of providing to a Medical Professional in the event of an emergency medical situation or if there is a serious risk of harm to the client or to others.  This information will be collected, stored, accessed and processed in a secure manner.

How We Use Information

As a Data Controller, we will only use your personal data in compliance with applicable law.  For example, under the UK GDPR, we may be required to have a legal basis for processing your personal data.

We use the information we collect to provide you with services which you request and to improve our existing service. When you contact us, we may keep a record of your communication to help solve any issues that you might be facing. Your information may be retained for a reasonable time for use in future contact with you, or for future improvements to our services. You have the option to opt-out or opt-in for further communications from us by contacting us on 07813 776 404 or reikireality@outlook.com

In certain situations, Reiki Reality may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We may also use or disclose your personal information when we believe, in good faith, that such use or disclosure is reasonably necessary to (i) comply with a subpoena, bankruptcy proceedings, or similar legal process as required by law, (ii) enforce or apply the terms of any of our user agreements, EG to disclose to a medical professional in an event of medical emergency.  We reserve the right to transfer and disclose your information if we become involved in a business divestiture, change of control, sale, merger, or acquisition of all or a part of our business.

We only collect personally identifiable information from children under the age of 16 with the consent of their Parent or Guardian for the purposes of a Reiki Treatment and any treatments are only conducted with the Parent, Guardian or Chaperone in situ.

Data Retention: How Long We Keep Your Personal Data

We will retain personal data which we process on behalf of our customers for as long as appropriate to provide services and products to our customers in accordance with any agreement in place with our customers and for other legitimate purposes. When you contact us, we may keep a record of personal data contained in your communication to help solve any issues that you might be facing. Your personal data may be retained for as long as appropriate to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirement, and for other legitimate purposes.  In determining how long we will retain personal data; we will consider all relevant factors.

 

Security

The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

We use reasonable measures to safeguard personally identifiable information, which measures are appropriate to the type of information maintained, and follows applicable laws regarding the safeguarding of any such information under our control. We may use encryption technology to enhance information privacy and help prevent loss, misuse, or alteration of the information under our control. We also employ industry-standard measures and processes for detecting and responding to inappropriate attempts to breach our systems.

No method of transmission over the Internet, or method of electronic storage, can be 100% secure. Therefore, we cannot guarantee the absolute security of your information. The Internet by its nature is a public forum, and we encourage you to use caution when disclosing information online.

Please find below Dropbox’s Privacy Policy where your data will be electronically stored:

https://www.dropbox.com/en_GB/privacy

 

Monitoring and Enforcement

We regularly review our compliance with our Privacy Policy. We also adhere to several self-regulatory frameworks in addition to complying with applicable law. If we receive formal written complaints, we will follow up with the person making the complaint. We work with the appropriate regulatory authorities to resolve any complaints that cannot be resolved directly.

Accessing and Updating Your Personal Information

Upon request, Reiki Reality will provide you with information about any of your personal information we hold. If you have provided us with your personal information, you may have the right to inspect the information stored by us for accuracy or may request that the information be removed from our files. We will make a reasonable effort to comply with such requests within 10 to 15 days business except where it would require a disproportionate effort (for example developing a new system or changing an existing practice). We may require that you verify your identity before we act on a request to edit or remove your information. Please direct any questions about your information to Rebecca Read on 07813 776 404 or reikireality@outlook.com

 

Social Media and Online Engagement

We occasionally use a variety of new technologies and social media options to communicate and interact with customers and potential customers. These sites and applications include popular social networking and media sites, open source software communities and more. To better engage the public in ongoing dialog, certain of our businesses use certain third-party platforms including, but not limited to, Facebook, Twitter, LinkedIn, Instagram, Pinterest, and Google+. Third-Party Websites and Applications (TPWA) are Web-based technologies that are not exclusively operated or controlled by us. When interacting on those websites, you may reveal certain personal data to us or to third parties. Other than when used by our employees for the purpose of responding to a specific message or request, we will not use, share, or retain your personal data.

 

Cookies and how we use them

Cookies are small pieces of data stored on a site visitor's browser. They are typically used to keep track of the settings users have selected and actions they have taken on a site.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

Wix uses cookies for the following purposes:

  • To provide a great experience for our visitors and customers

  • To identify registered members (users who registered to our site).

  • To monitor and analyse the performance, operation and effectiveness of Wix's platform.

  • To ensure our platform is secure and safe to use. 

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

We collect such Non-personal and Personal Information for the following purposes:

  • To provide and operate the Services;

  • To provide our Users with ongoing customer assistance and technical support;

  • To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  • To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  • To comply with any applicable laws and regulations.

  • All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

The following links explain how to access cookie settings in various browsers:


We use Cookies to track the activity on our website and to store certain information to improve and analyse our website usage including Google Analytics with tags.

Please see below Google’s Privacy Policy and a link to the specific area relating to Google’s use of Cookies:

https://policies.google.com/privacy

https://policies.google.com/technologies/cookies

To opt out of being tracked by Google Analytics across all websites, visit this link: http://tools.google.com/dlpage/gaoptout.

 

Links to other websites

Our site may contain links to and from other websites EG Truste Practitioners we recommend. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check the privacy policy of each website you visit and contact its owner or operator if you have concerns or questions, and before you submit any personal data to them.

 

We will contact you via phone, email or text if there is a necessary reason relating to your Reiki Treatment.

We may change this Privacy Policy from time to time. If this privacy policy changes, the revised Privacy Policy will be sent directly to you. This Privacy Policy was last updated on the date set out at the end of the policy.

 

Contacting Us

Questions regarding this Privacy Policy should be directed to Becky Read on 07813 776 404 or reikireality@outlook.com

 

Privacy Policy last reviewed or updated 03/03/2024

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